top of page

REFUND POLICY
Last Updated: 3/27/25

At Swiss Duke LLC, we want you to be fully satisfied with your purchase from www.myfloodtape.com. If you are not completely happy with your order, please review our refund policy below.

1. RETURNS ELIGIBILITY

We accept returns within 30 days of the purchase date under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

  • Returns due to manufacturing defects or incorrect items received will be fully refunded, including return shipping costs.

  • Returns for reasons other than defects (e.g., change of mind) will be refunded minus return shipping costs.

2. RETURN PROCESS

To initiate a return:

  1. Contact us at contact@dukeproductline.com with your order details and reason for return.

  2. We will provide return instructions and a return shipping address.

  3. Ship the product back to us. You are responsible for return shipping unless the return is due to our error or manufacturing defects.

  4. Once received, we will inspect the item and process your refund.

3. REFUND PROCESSING TIMES

  • Approved refunds will be processed within 5 to 10 business days after receiving the returned item.

  • Refunds will be credited to the original payment method. Processing times may vary depending on your bank or payment provider.

  • If you do not receive your refund within 10 business days, please contact us.

4. NON-REFUNDABLE ITEMS

We do not accept returns or issue refunds for:

  • Used or opened products.

  • Items purchased on final sale or clearance.

  • Custom or bulk orders unless defective.

5. EXCHANGES

We offer replacements for defective or damaged products. If you need an exchange, please contact us at contact@dukeproductline.com within 30 days of your purchase.

6. CONTACT INFORMATION

For any questions regarding our refund policy, please reach out to us:

Duke Product Line, a subsidiary of Swiss Duke LLC
📧 Email: contact@dukeproductline.com
📍 Address: St. Augustine, 32084 Florida, USA

Thank you for shopping with www.myfloodtape.com!

bottom of page